All returns must be made to our customer service department within five days
of delivery. Homeland Delivery may request that the damaged items received be
returned to us. Please keep the products and packing for this reason.
If the items are not available, Homeland Delivery will not be able to issue a
refund or reship those damaged items.
For non-grocery products (such as electronics, computers, telephones, etc.)
please keep all original packing materials and documentation in the event that your
equipment has to be serviced or returned.
To request a return, contact us
within 5 days of receipt. Please include the following information:
customer name, order number, serial number of device in question,
and the nature of the problem.
We will directly accept the following kinds of returns without a restocking fee
within 30 days of the invoice date: unopened or defective non-grocery products.
Defective products may be returned for repair or replacement only, at our
discretion, within 30 days from the invoice date. After 30 days, the manufacturer's
warranty applies. Returns must be in 100% complete, resealable condition, and
must include original packaging, manuals, unfilled-out registration cards, and
software. Opened software and consumables (ex. toner, ink cartridges) are not
returnable.
Please note that we can refund shipping costs only if the return is a result of our
error.
If you need to make a return, Please use the Contact Us form on our web-site.